Question 1

How fast can we go live?

Accepted Answer

14 days from signing, or your first month is free. Local Services Ads verification is run by Google and can take longer.

Question 2

What do you need from me?

Accepted Answer

About two hours in total: a 15-minute onboarding form, a 45-minute kickoff call, access to your domain and Google profile, and your business details for texting registration.

Question 3

Do I need new software?

Accepted Answer

No. You get a mobile app for leads and messages. Your field software keeps running the jobs.

Question 4

Who will I work with?

Accepted Answer

A dedicated account manager from day one, plus our build and ads team behind them.

Question 5

Is there a long contract?

Accepted Answer

No. Plans are month-to-month. Only the Get Growing ads plan has a 90-day minimum while campaigns learn.

Question 6

Is there a setup fee?

Accepted Answer

Yes, and it is published: $497, $997 or $1,500 depending on the plan. It is waived when you pay yearly.

Question 7

What does paying yearly save?

Accepted Answer

Two months free, and the setup fee is waived.

Question 8

What is the guarantee?

Accepted Answer

Live in 14 days or month one is free. First reply to every new lead in under 60 seconds or that month is free.

Question 9

How much should I spend on ads?

Accepted Answer

For HVAC we recommend at least $1,500–$2,500 a month, Local Services Ads first. You pay Google directly.

Question 10

Are leads shared with other contractors?

Accepted Answer

No. Every lead comes to you and only you.

Question 11

What do you report each month?

Accepted Answer

Leads by source, calls answered or texted back, jobs booked, cost per booked job, new reviews and your Google Maps rank, on one page.

Question 12

Can you guarantee a number of leads?

Accepted Answer

No honest agency can. We guarantee speed, the work and transparent reporting.

Question 13

Will customers know the receptionist is AI?

Accepted Answer

Yes. It says so on every call and can hand off to a person.

Question 14

Does it make outbound calls?

Accepted Answer

No. The AI receptionist answers inbound calls only.

Question 15

Why do you register my texting?

Accepted Answer

US carriers block business texts from unregistered numbers. We handle the registration; the carrier fee is passed through at cost.

Question 16

How do customers opt out of texts?

Accepted Answer

By replying STOP. It is honoured automatically across every channel.

Question 17

Who owns the website and ad accounts?

Accepted Answer

You do. Your domain, Google profile and ad accounts stay in your name.

Question 18

What happens if I cancel?

Accepted Answer

You keep your domain, Google profile and ad accounts. [Confirm website and CRM export terms.]

Question 19

Can I pause instead of cancelling?

Accepted Answer

Yes. Downgrade to Get Found, or pause for a small monthly hosting fee. [Confirm pause price.]

Straight answers.

Getting started

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