Services / Text-back & CRM
Missed a call? They get a text in seconds.
HVAC companies answer about 43% of calls live. Text-back catches the rest before the homeowner calls the next shop, and every lead lands in one pipeline on your phone.
Answer rate: 99 Calls, 36,498-call study, 2025–26PIPELINEToday
New lead · missed call
Texted back in 9s
AC not cooling
Booked 2:00 PM
Heat pump quote
Follow-up 3 of 8 sent
Furnace tune-up
Review request sent
What's included
Missed-call text-backAn instant text with a booking link and a "reply 1 for emergency" option.
60-second lead repliesWebsite, Google and ad leads get a text and email reply in under a minute.
One pipelineNew → Contacted → Booked → Quoted → Won, so nothing slips.
Mobile appReply to customers, move jobs and see calls from your truck.
Quote follow-up7–10 friendly touches over three weeks, with your financing link.
RemindersAppointment reminders and a "tech on the way" text.
WHY SPEED MATTERS
The first shop to reply usually gets the job
Homeowners with a broken system call down the list until someone answers. A text in seconds keeps them from dialing your competitor, and a CRM makes sure every lead gets followed up.
Common questions
Do I have to change my phone number?
No. We can forward a tracking number to your line, or move your existing number over.
Why do you need to register my texting?
US carriers block texts from unregistered business numbers. We handle the registration for you.
Can customers opt out?
Yes. Replying STOP works instantly across every channel.